Frequently Asked Questions
Everything you need to know about your D.Franklin experience.
How long will it take to receive my order?
Delivery times vary by location. Standard shipping within the EU typically takes 3-5 business days, while international orders may take 7-10 business days.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be in their original condition, unused, and with all packaging intact to qualify for a refund.
Do D.Franklin sunglasses provide UV protection?
Yes, all our sunglasses feature high-quality lenses that provide UV400 protection, shielding your eyes from 100% of harmful UVA and UVB rays.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay.
How can I track my shipment?
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your package in real-time.
Are your products covered by a warranty?
Yes, all D.Franklin products are covered by a 2-year limited warranty against manufacturing defects from the date of purchase.