Returns & Exchanges
At D.Franklin®, we want to ensure you are completely satisfied with your purchase. If your new sunglasses or footwear aren't a perfect fit, you have 14 days from the delivery date to request a return or exchange.
Initiate Your Request
Access our online returns portal using your order number and the email address associated with your purchase to select the items you wish to return.
Prepare the Package
Place the items in their original packaging, including all protective cases, cleaning cloths, and tags to ensure the product remains in mint condition during transit.
Ship the Items
Print the provided prepaid shipping label and drop off your package at the nearest authorized courier point or schedule a collection if available in your region.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing